Welcome to Quality Central
The Evaluations Portal is designed to give agents and evaluators access to agent evaluations.
Depending the features your organization chooses to implement, you can use the portal to:
View and print agent evaluations
Coach agents from an evaluation form
View reports and a dashboard about the performance of agents on your team
Filter on interactions and perform evaluations
Configure your Browser
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You can navigate to the following topics as per your requirement.
Providing Agent Access to Interactions
